FAQ

FAQ

Do you ship Worldwide?
Yes, we ship all of our items worldwide, except these countries: Cuba, North Korea, Iran, Sudan and Syria.
We ship from the USA and we're happy and proud to offer FREE standard shipping with tracking to our customers all over the world.

How long will my order take to process and ship?
Please allow us around 3-5 business days to process your custom order and to be ready for shipping. Orders within the USA take up to 7 days to ship. International orders take up to 21 days for shipping, depending on your country.

Other distant regions might take a little longer but we will definitely ship the item(s) to you.
***Shipping to PO BOX/APO/FPO locations could be an issue for a successful delivery, so please provide a street address as I want to make sure your items arrive to you without any issues***

Will I receive emails with the process and tracking details?
Once you place your order online, you'll receive an email confirmation with your order details.
When your order has been shipped, you'll receive another email with your tracking information.

Can I cancel an order?
You can cancel orders before they go into production. Orders are processed quickly after they are received. This means you only have a few hours to cancel an order after it is placed. After an order goes into the printing process, we do not allow cancellations.

What about Refunds and Returns?
If anything is wrong with your order, please email us at support@undermysea.com immediately, so we can find a solution together.
About Refunds and Returns, please check and read our Refund Policy.

For any questions please feel free to contact us at this email address: support@undermysea.com